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Starting August 1st, technical support via email or DMs, user posts and comments on Facebook and Instagram is not available anymore. Hence, all support requests made through either of the aforementioned means will be ignored from now on. Please register in these forums and post your issue here, or use our Discord server for that purpose.

Thank you for your understanding.

Please take a moment to review the BEFORE REQUESTING SUPPORT section and the Knowledgebase before you ask for technical support.
DO NOT use the CONTACT form for support requests. Please post your issue on the Customer Support section.
Thank you.

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General Questions
Q: I attempted to download the product on Microsoft Edge, but it keeps blocking me the download. What can I do?
A: SmartScreen is a module that accompanies (the now extinct) Internet Explorer and both Classic and Chromium-based Edge browsers, and its main purpose is to protect you from internet threats and blocks websites and files if they are known by Microsoft to be unsafe. But, SmartScreen sometimes may become overprotective and may also prevent you from downloading safe content (including our installers).

In case this occurs, you can try either of the following workarounds:
Solution #1: Once the download finishes, go to Downloads, search for the file on the list, right-click it and select Download unsafe file on the popup menu.

Solution #2: On Microsoft Edge, go to Settings > Privacy and services > Services and uncheck the Microsoft Defender SmartScreen and Block potentially unwanted apps toggles, and retry the download once done.

Solution #3: Open the Windows Security GUI, go to App & browser control > Reputation-based protection and uncheck the Check apps and files and SmartScreen for Microsoft Edge toggles. Click on Discard to dismiss the warning.

Solution #4: Try downloading the installer from a different browser such as Firefox, Google Chrome or Opera, as neither of them rely on SmartScreen just like Microsoft Edge does.

Q: Do I have to send order information in order to request installers, updates and/or technical support? Do I have to email you before purchase in order to request latest updates?
A: Yes. It is mandatory to send the order information to request products' installers, patches and packages, that are not yet updated with the stores. This is the proof to have certainty that you use a genuine copy of NextGen Simulations' products, as they are not DRM-protected (for now).
You must also be a legitimate user of the product in order to request technical support for our products. No support will be given to non-legitimate users.

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